Having FAQ Improves customer experience: By providing quick and easy access to answers, a FAQ section can improve the overall customer experience. Customers appreciate companies that are transparent and helpful, and a comprehensive FAQ section can help build trust and loyalty.

Reduces support inquiries: By providing answers to common questions, a FAQ section can help reduce the number of inquiries received by customer support. This allows support staff to focus on more complex issues, improving the overall efficiency of the support team.